Why does my Shopify payout not match my bank deposit

Your Shopify payout doesn't match your bank deposit because the Orders report shows what customers paid, while the payout is what's left after Shopify's own fees and refunds come out first.

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Orders total and payout total are different reports

Shopify's Orders page reports gross sales. The Payments payout report subtracts transaction fees, app-charged fees, and refunds before the money ever reaches your bank. Comparing gross orders to the net deposit will always look like a shortfall.

One deposit can bundle several days of activity

Shopify Payments batches payouts on a schedule — daily, every few days, or weekly depending on your account. A single bank deposit can represent multiple days of orders and multiple days of fees and refunds, which makes a day-by-day comparison look wrong even when the total is correct.

Refunds and chargebacks land in a different period

A refund processed today reduces a future payout, not the payout tied to the original sale. If the sale and its refund fall in different reconciliation periods, the numbers won't tie out unless both are booked in the period they actually affected.

What's usually behind the mismatch

How FootingKit reconciles it

FootingKit converts your Shopify Payments payout report into a QuickBooks- or Xero-ready entry that separates gross sales, fees, and refunds by the exact dates in the payout, so the entry nets to your real bank deposit. Every payout is verified to net exactly to its bank deposit, or the conversion is flagged and re-run — free.

FAQ: What if I sell on more than just Shopify Payments?

If you also take PayPal, wire transfers, or in-person payments alongside Shopify Payments, those arrive as separate deposits with their own fee structures — FootingKit reconciles each payout source individually rather than netting them into one guess.

Convert your shopify file - done-for-you from $149

Related

The Footing Guarantee: every payout in your file is verified to net exactly to its bank deposit, or the conversion is flagged and re-run free. You get the reconciliation report that proves it.

Get your settlement reconciled - done-for-you from $149

FootingKit converts marketplace settlement reports into QuickBooks- and Xero-ready books, footed to the penny.